If you have any questions or concerns please contact us before placing your order. Please note, the warranty period for items varies by product category. Warranty is applicable to items purchased through WALI or a registered WALI vendor selling through an affiliated third-party marketplace. Warranty includes product defects and does not include damages resulted from user error. Things that void a warranty and further business with WALI include physical abuse of the item, improper use, permanent alterations, failure to return all pieces/parts, returns resulting in product damages due to insufficient packaging or swearing/threatening customer support.
Please Note: Failure to report items that arrive damaged within 30 days of receipt may result in denial of reimbursement. Failure to report a missing item within 60 days of the delivery date will limit our ability to file a claim or locate the package and may result in a denial of reimbursement.
Any product being returned to us must have an RMA number included. Failure to include RMA number may result in delayed processing. Refunds or replacements may take up to 3-5 business days from receipt to be processed. Return shipping charges on items that are ordered in error or no longer needed are non-refundable. WALI is not responsible for providing box(es) or packing materials for any return shipments. Items returned damaged due to insufficient packaging will not be processed. Any product utilized in food processing must be thoroughly cleaned prior to return.